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NilaBeautys FAQ – Frequently Asked Questions & Customer Help

How soon will my order be dispatched? +

Orders are prepared and dispatched within 24 to 48 business hours.

What are the delivery times? +

Allow 3 to 5 business days for delivery within mainland France.

How can I track my order? +

You will receive an email with your tracking number as soon as your order is dispatched. You can also track it on our parcel tracking page.

Can I return a product? +

Yes, within 14 days of receipt, provided the product is unopened. Contact our customer service team to arrange a return.

Are your products natural? +

Yes, all our products are formulated with 100% natural ingredients sourced in Morocco.

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